Frila Terms of Service

Last updated: 10 October 2026

These Terms govern the use of Frila (frila.me), operated by Vid Bregar s.p. (“Frila”, “we”, “us”). Contact details are in the Legal Notices.

In these Terms, “you” means the provider: the person who creates a Frila account to offer their services. By creating an account you agree to these Terms. Section 19 is the only part addressed to customers, the people who request a booking through a provider’s page; in that section “you” means the customer.

1. What Frila is

Frila is software for solo service providers. It offers a public personal website, booking page, booking management, optional customer screening tools, a private customer list, and an optional AI assistant that replies to customers on the provider’s behalf through messaging channels.

Frila is a tool only. We are not a party to any service, agreement or transaction between you and your customers. We do not provide, supervise, endorse or guarantee any service, and we do not employ, represent or act as an agent for any provider.

Frila does not verify anyone’s identity, age or intentions. Screening tools, the reputation list and the AI assistant help you decide, but they do not guarantee your safety, or that a customer is who they say they are, will attend or will pay. You remain responsible for your own safety and for every decision you make.

2. Who may use Frila

You may create an account only if you:

• are at least 18 years old, and at least the age of majority in the country where you live and where you offer services (for example 21 where that applies);
• use Frila for your business, trade or profession, and not as a consumer;
• act of your own free will, and nobody forces, pressures, coerces, controls or exploits you, your work, your earnings or your account;
• are the only person who controls your account (no sharing, no resale, no access for third parties);
• use your own contact details and your own identity, and provide information about yourself that is true;
• have the right to use every photo, text and other content you upload;
• are legally allowed to offer your services where you work, offer only services that are lawful where you provide them, and use Frila only where using a tool like it for your services is lawful.

Your customers must also be at least 18. Do not accept, and do not meet, anyone you know or suspect to be under 18, whatever they confirmed in the booking flow. Customers confirm that they are 18 or older before they can request a booking; this confirmation is a record, not proof of age, and you remain responsible for your own checks.

At signup you confirm these points. If we receive a report or have a concern, we may ask you for proof of age or identity, and we may suspend the account until you provide it.

Frila is not offered in every country. We may restrict or withdraw availability in any country or region at any time.

3. Your responsibilities

You are solely responsible for:

• your services, prices, availability and conduct towards customers;
• your own safety, and your own checks of the people you meet;
• all licences, registrations, permits, taxes, insurance and social contributions that apply to you;
• consumer law obligations towards your customers (information, cancellation, complaints);
• every decision you make about accepting, declining or blocking a customer, including decisions based on screening results or reputation list information;
• the content of your public page and booking settings;
• the data protection duties that come with using Frila for your own customers (see section 9).

4. Acceptable use

You must not:

• coerce, exploit, traffic or deceive any person, or use Frila to facilitate any of these;
• publish pornographic images or graphic sexual descriptions on your public profile or booking page. You may list the services you offer in plain, factual terms where they are lawful where you provide them;
• offer or advertise services that are unlawful in the place where they are provided;
• upload content of or about anyone without their consent, or content that infringes the rights of others;
• impersonate another person or provide false information;
• harass, threaten or discriminate against customers or other providers;
• attempt to break, overload, scrape or reverse engineer Frila, or to bypass its limits;
• use the AI assistant to deceive customers in unlawful ways or to send spam.

5. Reports, moderation and enforcement

Anyone can report a page or account by emailing [email protected] with the page address and a short explanation. We confirm that we received the report and tell the person who sent it what we decided.

We review reports, and we may also act on our own initiative. Every review is done by a person; we do not use automated tools to moderate content. Where content or conduct breaks these Terms or the law, we may remove content, restrict features, suspend or terminate the account, and request proof of age or identity. We may act without prior notice where there is a risk of harm or a legal duty.

When we restrict or suspend your page or account, we tell you by email what we did and why, unless the law prevents it. You can contest the decision by replying to that email or by writing to [email protected]. We then review it again and answer.

We cooperate with courts and authorities. We preserve and disclose information where the law requires it, and we may report suspected trafficking, exploitation, coercion or involvement of minors to the authorities.

6. No payment handling

Frila does not process payments, hold funds or take deposits. Any deposit, fee or other payment is arranged directly between you and your customer, outside Frila. The “deposit” screening option only records that your customer stated they paid the deposit. Frila does not verify that any payment was made.

7. AI assistant

If you enable the AI assistant, it answers customers on your behalf using the instructions and information you provide. You configure it and you are responsible for what it says, for checking its output where needed, and for making sure it is used lawfully. Customers are told that replies may be written by an AI or by you. The assistant can make mistakes. Do not rely on it for legal, medical or safety-critical communication. Messages are processed by third-party AI model providers (see the Privacy Policy).

8. Customer reputation list

Frila provides a shared reputation list in which providers can record limited, tag-based ratings about customers, and block customers. When you use it, you agree that:

• a rating must be truthful, based on a real, accepted booking with that customer, and made in good faith for the safety and reliability of providers;
• a block stops that customer from booking with you. It needs no booking, and other providers see only how many providers blocked a customer. Block only for a genuine reason;
• only the predefined tags may be used; no free text about customers is shared;
• ratings and blocks must not be based on race, ethnicity, religion, health, sexual orientation, disability or any other protected characteristic;
• you are responsible for the ratings and blocks you record, and section 15 applies to claims that arise from them;
• ratings and blocks you recorded stay in the reputation list after your account ends, without your name, so that other providers stay protected;
• we may remove or edit ratings and blocks, and restrict your access to the feature, if we suspect misuse or receive a valid objection;
• reputation list information is advisory and may be incomplete or wrong. The decision to accept or decline a customer is always yours.

9. Data protection roles (data processing terms)

For the personal data of your customers that you enter into or collect through Frila (bookings, contact details, notes, screening data, conversations), you are the controller and Frila is your processor under Article 28 GDPR.

• Subject and duration: processing your customer data to run Frila for you, for as long as your account exists.
• Nature and purpose: storing, displaying, transmitting and deleting the data to handle bookings, screening, your customer list and assistant replies.
• Data: names or nicknames, contact details, addresses, age and gender if you ask for them, booking details, notes, screening answers (including a selfie and a location where you enable them) and conversations with the assistant.
• People: your customers and people who ask to book with you.

We will:

• process this data only on your documented instructions (these Terms and your use of Frila), and inform you if an instruction appears to violate the law;
• ensure that people authorised to process the data are bound by confidentiality;
• apply appropriate technical and organisational security measures;
• use sub-processors only as listed in the Privacy Policy, under written terms with equivalent data protection duties, and tell you about a new sub-processor by updating that list before it starts; if you object, you may delete your account;
• help you respond to data subject requests and meet your security and breach duties, and notify you without undue delay after becoming aware of a personal data breach affecting your data;
• delete or return your customer data when your account ends (subject to section 12 and legal retention duties), and allow reasonable audits by written request;
• keep transfers outside the EEA under valid safeguards.

You must have a lawful basis for your customer data, give your customers the information required by law (the privacy notice linked in the booking flow helps with this; for customers and bookings you add yourself, you must give that information yourself), collect only what you need, and not enter sensitive data in free-text notes. If your customer data counts as a special category of data under Article 9 GDPR because of the kind of services you offer, you are responsible for having a valid condition for it.

For the reputation list, Frila acts as an independent controller (see the Privacy Policy). For your account data, Frila is the controller.

10. Telegram and WhatsApp

If you connect a messaging channel, you must follow that platform’s rules, and you are responsible for your account and bot there. Customers must be able to contact you through the channel lawfully. We are not responsible for outages, bans or policy changes of third-party platforms.

11. Your content

You keep ownership of your content. You give us a limited licence to host, display and process it only to run Frila for you (for example showing your public page and processing bookings). You confirm that you have all rights needed to give this licence.

While your account exists you can see your account, customer and booking data in the app, and you can ask us for a copy at [email protected]. We do not use your customer data for our own purposes, except for the reputation list as described in section 8 and the Privacy Policy.

12. Termination and inactive accounts

You can delete your account at any time. We may suspend or terminate your account for breach of these Terms, for legal reasons, or on 30 days’ notice for any reason. We tell you the reason by email. We close an account that has had no login and no booking activity for 12 months, after warning you by email and a further 30 days; its data is deleted with it. After termination we delete or anonymise your data within a reasonable period, except data we must or may keep for legal claims, security or legal duties. In particular, we keep a short record of a closed account (email address, username, when you accepted these Terms and confirmed the points in section 2, and when the account was closed) for up to 5 years, and the ratings and blocks you recorded stay in the reputation list as described in section 8.

13. Availability and changes to Frila

Frila is provided “as is” and “as available”. We aim for good availability but do not guarantee uninterrupted or error-free operation, and we may change or discontinue features.

14. Liability

Nothing in these Terms limits liability that cannot be limited by law (for example for intent, gross negligence, or injury to life or health).

Subject to that, and to the extent allowed by law:

• we are not liable for your services, your customers’ conduct, third-party platforms, or decisions you make using Frila, its screening tools, the AI assistant or the reputation list;
• we are not liable for the accuracy of screening answers, reputation list information or AI assistant replies;
• we are not liable for indirect or consequential loss, lost profit, or lost data;
• our total liability to you for all claims in connection with Frila is limited to the greater of the fees you paid us in the 12 months before the claim and EUR 100.

15. Indemnity

You will indemnify us against claims, losses and costs (including reasonable legal fees) brought by third parties, including customers, other providers and authorities, that arise from your services, your content, the ratings and blocks you record, your breach of these Terms or the law, or your use of Frila in a way we did not authorise.

16. Changes to these Terms

We may update these Terms. We will give at least 15 days’ notice by email before changes take effect, except where a change is required sooner by law or to address a security risk. If you keep using Frila after the changes take effect, they apply to you; if you disagree, you may delete your account before then.

17. Governing law and courts

These Terms are governed by the law of the Republic of Slovenia. Courts in Slovenia have jurisdiction, except where mandatory law gives you the right to use other courts.

18. Payment terms to follow

Billing, prices, taxes, refunds and withdrawal rules will be added before any payment is requested from you.

19. Customers who book through Frila

If you request a booking through a provider’s Frila page, these points apply to you:

• your booking, and any service, is agreed between you and the provider only. Frila is not a party to it and is not responsible for the provider’s services, prices or conduct;
• you must be at least 18 years old;
• you must give true details and use your own contact details, and any selfie you upload must show you;
• you must not use the booking page to harass, spam or deceive a provider, or try to break or overload it;
• the first paragraph of section 14 applies to you too. Subject to that, and to the extent allowed by law, Frila is not liable to you for anything that arises between you and a provider;
• the Privacy Policy explains how your data is handled, including the reputation list.

20. General

• Transfer. We may transfer our rights and duties under these Terms, in whole or in part, to any person or company that takes over the operation of Frila or of our business, for example a company we set up, a buyer, or a successor after a merger or restructuring, in any country. The data needed to keep running Frila for you moves with it. We tell you by email at least 15 days before, and you may delete your account if you disagree. You may not transfer your account.
• If a part of these Terms is invalid, the rest stays in force.
• These Terms, with the Privacy Policy, are the whole agreement between you and us about Frila.
• If we do not enforce a right at once, we do not give it up.
• We are not liable for a failure or delay caused by events outside our reasonable control.
• These Terms are written in English. If we provide a translation, the English version prevails.

21. Contact

See the Legal Notices for our details. For legal questions write to [email protected].